Submitted by Andrew on 16 January 2010 - 12:54pm
I've been on the tsohost.co.uk Pro hosting package for a couple of years now at home. I used to be with DomainCity for several years but after service got worse, email was down regularly and a general lack of features it was time to move. I posted to the Web Host Chat forum asking for recommendations and Adam from tsohost.co.uk contacted me, advertising their services. A couple of emails later I was a customer and have never looked back.
In two years I have never had any problem with their service. In the approx 5 times I have raised a support ticket with a question I think the longest it has taken them to respond with an answer is 20 minutes. Today I raised a support ticket and got a reply within 2-3 minutes - this seems the norm and is excellent customer service - and on a Saturday too. Weekends don't seem to make a difference to how long it takes them to reply.
So, a big 'thank-you' to tsohost.co.uk for your excellent service over the last 2 years - I'm a very happy customer!
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